Shipping Policy
Effective Date: March 7, 2025

At Quantum Loom, we are committed to providing a reliable and efficient shipping experience for our customers. Please review our shipping policy to understand the terms and conditions regarding order delivery.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Methods and Delivery Time

We offer various shipping options based on location and delivery speed. Estimated delivery times are as follows:

Domestic Shipping (USA)

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • Overnight Shipping: 1 business day

International Shipping

  • Standard International: 7-15 business days

  • Express International: 3-7 business days

Delivery times may vary due to customs processing, weather conditions, and other unforeseen circumstances.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.

  • Free shipping is available on domestic orders over $100.

  • International shipping fees vary by country and are displayed at checkout.

4. Tracking Your Order

  • Once your order is shipped, you will receive an email with a tracking number and link to monitor your shipment.

  • If you do not receive tracking information within 3 business days, please contact our support team.

5. Address Accuracy and Delivery Issues

  • Customers are responsible for providing an accurate shipping address.

  • We are not liable for lost or delayed shipments due to incorrect addresses.

  • If an order is returned due to an incorrect address, the customer is responsible for reshipping fees.

6. Lost, Damaged, or Delayed Shipments

  • If your package is lost in transit, please contact us at info@quantumloom.xyz for assistance.

  • Damaged items must be reported within 48 hours of delivery with photos of the damage.

  • Delivery delays due to customs, weather, or carrier issues are beyond our control, but we will assist where possible.

7. International Shipping Policies

  • Customers are responsible for any applicable customs duties, taxes, and import fees imposed by their country.

  • Quantum Loom is not responsible for customs delays or refused shipments due to import restrictions.

8. Contact Information

For any shipping-related questions, please reach out to us:

Quantum Loom
Street: 4861 Sycamore Street, Milpitas, California
Phone Number: 408-945-9323
Email: info@quantumloom.xyz
Website: https://quantumloom.xyz/