Sales Policy
Effective Date: March 7, 2025

At Quantum Loom, we strive to provide a seamless and transparent purchasing experience for our customers. This Sales Policy outlines the terms and conditions related to the sale of our smart home products.

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.

  • You will receive an order confirmation email upon successful purchase.

  • If an item is out of stock, we will notify you immediately with the option to wait, choose an alternative product, or request a refund.

2. Pricing and Payment

  • All prices are listed in USD and are subject to change without prior notice.

  • We accept major payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

  • Payment must be completed at the time of purchase to process the order.

  • Sales tax may apply depending on your location and will be calculated at checkout.

3. Shipping and Delivery

  • We offer domestic and international shipping with reliable carriers.

  • Estimated delivery times vary by location and will be provided at checkout.

  • Customers are responsible for providing an accurate shipping address. We are not liable for delays or lost shipments due to incorrect addresses.

  • Shipping fees are non-refundable, except in cases of damaged or incorrect products.

4. Order Modifications and Cancellations

  • Orders can be modified or canceled within 24 hours of purchase.

  • After 24 hours, modifications or cancellations may not be possible as the order will be in processing or shipping status.

  • If an order has already been shipped, customers must follow our Refund and Return Policy for resolution.

5. Product Warranty

  • All products come with a manufacturer’s warranty that varies by item.

  • Warranty claims must be made directly to the manufacturer or through our customer support team.

  • Damage caused by misuse, unauthorized modifications, or improper installation is not covered under warranty.

6. Limitation of Liability

  • Quantum Loom is not responsible for damages resulting from improper use of our products.

  • We are not liable for indirect, incidental, or consequential damages arising from product use.

7. Customer Support

For any questions regarding sales, orders, or support, please contact us:

Quantum Loom
Street: 4861 Sycamore Street, Milpitas, California
Phone Number: 408-945-9323
Email: info@quantumloom.xyz
Website: https://quantumloom.xyz/